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Enhancement modules for BridgeTrak allow for businesses to create a tailored help desk solution. Use the BridgeTrak for Windows or Web core trouble ticket tracking application alone, or add any or all of the following enhancement tools to create a custom help desk solution:
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Promote customer self-help with this Web tool! Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web—all without interaction with your help desk staff. |
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Automatically escalate issues! You define the criteria to trigger the escalation and create a series of actions and notifications for those issues. |
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BridgeMail maximizes the power of email by converting email from your Customers into BridgeTrak issues and appending those issues. |
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Quickly search through your entire database of information with this powerful search engine tool. |
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Streamline the maintenance of managing your BridgeTrak Suite Users and Contacts with the new Active Directory Integration Module. |
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