Desktop Support…without interrupting users

Using a dashboard view administrators can troubleshoot problems without interrupting users. Whether it’s adding files, dealing with runaway processes or evaluating performance statistics, administrators have complete authority over the remote desktop.

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  Work behind-the-screen so your users stay productive in front of it

  Using any standard java-enabled browser over a 128-bit SSL session, support professionals can work "behind the screen" to resolve user issues without needing to be interactive with the user, allowing user productivity to remain high. With more than 40 management tasks available, supporting a desktop across the hall or across the ocean has never been easier.
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  Remotely control the desktop when you need to

  Should an issue require the support professional to work interactively with the user, the very same browser-based session can be used to establish remote control or remote viewing of the desktop needing attention.
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• Next: Learn about Validation Logic