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Home »
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Help Desk Authority » Product Comparison
Help Desk Authority
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Standard Edition
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Professional Edition
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Enterprise Edition
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Help Desk |
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Knowledge Base |
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Fully customizable window layouts and data fields |
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Reporting and report customization |
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Scrolling message board |
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Customizable dashboard view |
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Skills based routing of issues |
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Support contracts |
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Issue templates |
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Windows and web consoles |
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Audit trail for issue history |
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Basic search engine |
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sl360 Troubleshooting Tool Suite |
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iPhone mobile help desk client |
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Advanced search engine |
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Automated issue escalation |
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Alert notifications sent when issue status changes |
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Automatically generate issue status reports |
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Automatically convert e-mails into issue tickets |
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E-mail auto-response |
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Web based self-service portal for end users |
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Active Directory synchronization of technicians and end users |
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Single sign-on to console and self service portal |
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Asset management & change tracking |
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Software compliance |
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Link assets to issues |
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Microsoft Hotfix detection |
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Remotely manage PC's both inside and outside of the corporate network |
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End user password self service through web interface |
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Flexible password policies |
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Generate detailed reports on password management activity |
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Standard Edition
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Professional Edition
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Enterprise Edition
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